HIMANSHU MAHENDIRATTA

PROFESSIONAL SUMMARY

Result-driven professional with 16+ years of experience in sales leadership, customer service, and business operations across automobile and travel industries. Recognized for driving consistent sales growth, building high-trust relationships with premium customers, and developing teams that deliver exceptional customer experience and repeat business.

KEY HIGHLIGHTS

• Achieved record-breaking 110% revenue growth at Manzil Motors — the highest in the dealership's 3-year performance trend.
• Scaled monthly Royal Enfield sales from ~180 to 410 bikes, setting a new dealership record in October 2025.
• Led a 6-member tele-sales and premium customer team, boosting lead-to-sale conversion by 42% through structured follow-ups and trust-based selling.
• Consistently exceeded monthly targets for Royal Enfield premium models and secured repeat business from 25% of new customers through personalized after-sales support.
• 16+ years of leadership experience combining sales, customer service, analytics, and digital marketing exposure.

PROFESSIONAL EXPERIENCE

• Spearheaded online, tele-sales, and premium customer operations for Royal Enfield motorcycles.
• Delivered the dealership's highest cumulative sales growth in 3 years, increasing monthly bike sales from an average of 180 units to over 400 units, boosting revenue by over 110% within 9 months.
• Developed and executed structured lead conversion funnels, reducing response time by 55%.
• Trained and mentored tele-sales team to strengthen engagement, trust, and after-sales communication.
• Implemented performance dashboards for tracking daily sales, test ride conversions, and customer satisfaction.

• Led marketing and sales for boutique real estate projects across Delhi NCR and North India.
• Collaborated with freelance agents to achieve 25–30% monthly growth in qualified leads.
• Managed pre- and post-sales engagement for second-home projects ensuring client satisfaction.
• Executed social media campaigns to generate walk-in and digital leads.

• Managed a team of 40 associates supporting hotel partners across 16 countries.
• Improved productivity by 30% through process optimization using Salesforce & Tableau.
• Delivered consistent SLA, AHT, and CSAT results, earning multiple performance awards.
• Conducted data-driven training and process enhancement sessions for APAC teams.

• Conducted quality audits on hotel contracts ensuring 100% accuracy and compliance.
• Awarded Best Performer of the Year (2005) for exceptional accuracy and contribution.

EDUCATION & CERTIFICATIONS

B.Com (Pass) — Jodhpur National University (2015)
Certification: Digital & Social Media Marketing — TGC India (2024)

CORE SKILLS

Sales Management • Customer Relationship Building • Lead Conversion • Team Leadership • After-Sales Service • Business Development • Process Improvement • Digital & Social Media Marketing • SEO • PPC • Data Analysis • Performance Reporting